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To handle the written enquiry the things one should keep in mind are read the communication carefully and makes notes on all points raised, see if you have sufficient information to get a clear picture of what the customers wants, gather relevant information and answer all questions asked, use brochures and other visual material to support any recommendation you have made, offer alternatives, give information about yourself and your organization, include any booking conditions and relevant information, assures the customers that you are willing to answer any further queries and if no reply is forthcoming follow up. |
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