XX --------- XX
MOMENTS OF TRUTH
Staffs at the customer contact point communicate with the customers or when customers make their assessment of the service received.
TRAVEL TERMINOLOGY
ALPHABETICAL WISE
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
