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The correct way to answer the telephone are answer promptly, preferably within 3-4 rings, speak clearly, greet the caller and identify your company and your self, put a smile in your voice, keep pen and paper handy, get and use names, eliminate any background noise, don’t disappear if you have to check on several things offer to call back and have a friendly finish, thank the caller and hang up the telephone properly. To answer the telephone for some one else the things one should keep in mind are identify yourself, write down the message including name, phone number, time and the person called, repeat the information to ensure you have recorded it correctly and don’t give more information than necessary. |
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