|
The factors which are involved in shaping the personality of each travel agency organization are business volume, personnel, location and clientele. The proper location of a travel agency is important for its effective work and it should be a central one where there would be heavy traffic and a catering point of different human interests. A typical suitable position for the travel agency is near hotels, clubs, restaurants, smart shops and shopping center. The points that should to take into consideration when planning the layout of an agency and the office should be attractively decorated so as to give a good impression of cleanliness and efficiency and desks & counters should be carefully planned so that all the sales aids in regular use are readily available for dealing quickly with face to face and telephone enquires. The other working areas, which are necessary in the travel agency are accounting section, mail room, conference room and ticketing department. |
|
